1300 UBERME (1300 823 763) info@ubercleaner.com.au

Terms and Conditions
UBER CLEANING PTY LTD (ABN
45 607 696 015) T/A UBER CLEANER

INTRODUCTION

The Agency provides cleaning services to customers by out sourcing Independent Operators to carry out the work and is subject to these Terms of Service.

These Independent Operators have been sourced, Interviewed and Screened to be registered with Uber Cleaner. All registered Independent Operators are issued with an ID badge and must be worn at all times. All registered Independent Operators have Public Liability & have been police checked (with checks every 12 months).

Please take some time to review these Terms of Service as by booking an Uber Cleaner Independent Contractor it constitutes your acceptance of these terms and conditions.  These Terms and Conditions are subject to change.

  1. DEFINITIONS

In these Terms of Services:

1.1 ABN means Australian Business Number.

1.2 Booking means the booking made by a customer for the provision of cleaning services.

1.3 Agency means Uber Cleaning Pty Ltd ABN 45 607 696 015 Trading As Uber Cleaner.

1.4 Customer means a person who books a job through Uber Cleaner.

1.5 Independent Operator means a party/individual that undertakes Uber Cleaner Jobs for Customers, and has entered into a Service Provider Agreement with the Agency.

1.6 Independent Operator Agreement means an agreement between the Agency and an Independent Operator setting out the terms on which the Independent Operator may provide services to Customers via Uber Cleaner.

  1. BOOKINGS

2.1 To make a booking the Customer must either fill out a booking form online or call Uber Cleaner directly.
2.2 Allow up to 48 hours for bookings. If a clean is required urgently call Uber Cleaner customer service on 1300 UBER ME (1300 823 763).

  1. PRICING & PAYMENTS

REGULAR CLEANING

3.1 Uber Cleaner prices are set by Uber Cleaner & are subject to change. Pricing cannot be negotiated with the Independent Operator.

3.2 The current payment methods for regular cleaning services is by Cash & Bank Transfer.

3.3 The Customer agrees to notify the Agency (Uber Cleaner) Customer Service Representative of their chosen form of payment on time of booking to be passed onto the Independent Operator.

If paying by cash, the Customer agrees to pay in full & have the correct amount ready for the Independent Operator upon their arrival.  The Independent Operator may want to see this prior to starting the job.

If choosing the Bank Transfer option, the Independent Operator will provide these details to the Customer, where the Customer agrees to deposit on completion of clean – Failure to pay on completion of clean will incur a late payment charge of $15 on top of the account.

3.4 If the Agency has been asked on behalf of the Independent Operator to forward an invoice for collection of funds due to non-payment, an additional 10% GST is to be added to the total, as well as the $15 late fee and 2.5% of the total of an Administration Fee.

3.5 If a receipt is required by the Independent Operator, an additional 10% GST is to be added to the total and to be paid to the cleaner.

ONE OFF/SPRING CLEANING, END OF LEASE CLEANING & SAME DAY CLEANING

3.6 The Agency prices are subject to change & are currently subject to GST at 10%.

3.7 The Customer agrees at time of booking, to provide a Credit Card to hold the spot only.

3.8 The Customer agrees to pay the price quoted by the Agency at the time of booking, where payment will be taken by the Agency representatives through a secure payment gateway.

3.9 The current payment methods for one off/spring cleaning, end of lease & same day services is by Cash & Bank Transfer.

3.10 If paying by cash, the Customer agrees to pay in full & have the correct amount ready for the Independent Operator upon their arrival. The Independent Operator may want to see this prior to starting the job.

If choosing the Bank Transfer option, the Independent Operator will provide these details to the Customer, where the Customer agrees to deposit on completion of clean – Failure to pay on completion of clean will incur a late payment charge of $15 on top of the account.

  • On receipt of payment, the Independent Operator will issue a receipt.

3.12 If the Agency has been asked on behalf of the Independent Operator to forward an invoice for collection of funds due to non-payment, an additional 10% GST is to be added to the total, as well as the $15 late fee and 2.5% of the total of an Administration Fee.

  1. GENERAL INFORMATION FOR END OF LEASE CLEANING

4.1 The customer must ensure that power and hot water is connected for the full day the service has been booked for. The customer acknowledges that no refunds will be given if the above is not adhered to.

4.2 The Customer acknowledges that One (1) car park must be provided at the address for cleaner’s vehicle. This includes on and off street parking, public and private basement parking and rooftop parking. If offsite parking is available, all charges (if applicable) for parking for the duration of the service must be paid for, by client with the payment of service at the beginning, when the cleaner arrives on the day.

4.3 The customer acknowledges that Large/Heavy Equipment will only be carried up a maximum of 1 level only, thereafter a lift will be required. If no lift, the job cannot be carried out & no refund will be given to the Customer.

4.4 The Independent Operator is not responsible for damage caused after they have left the premises. The cleaners will contact the Customer prior to leaving, if damage is caused by themselves.

4.5 The Independent Operator will take photos of damage to any part of the premises prior to beginning works for our insurance & are not responsible for this damage.

4.6 The Agency cannot guarantee all marks will be removed from carpets. Our carpet technician will inform you prior to beginning works, if stains cannot be removed due to damage to the carpet fibres.

4.7 The Agency cannot guarantee all wall marks will be removed. We will try our best using a safe detergent and cloth but we will not risk damaging the wall.

4.8 Uber Cleaners End of Lease packages includes the completion of the listed cleaning tasks, within the property, as stated on the checklist.
Any tasks not listed on that checklist will need to be requested at time of booking.

4.8 Washing or thorough cleaning of curtains and blinds is not included in the cleaning package.

4.9 The Independent Operators will return to the property and re-clean the tasks specified by real estate/ land lord free of charge providing it was on the checklist. The Agency will not refund any money.

  1. CUSTOMERS CANCELLATION OF A REGULAR CLEANING SERVICE

5.1 A customer may cancel or amend a booking free of charge, up to 72 hours before the cleaning is scheduled to begin. Pls notify your Independent Operator directly and notify an Uber Cleaner Office Representative. Failure to do so will result in the Independent Operator being changed a Placement Fee.

5.2 If the customer cancels or amend a booking within 48 hours before the cleaning is scheduled to begin, the   customer will have to pay cancellation costs equivalent to 50% of the value of the total booking fee.

5.3 If the customer cancels or amend a booking within 24 hours before the cleaning is scheduled to begin, the customer will have to pay cancellation costs equivalent to 100% of the value of the total booking fee.

5.4 In the likely event that a cancellation occurs within 48-24 hours an invoice will be sent to you from your Independent Operator with the applicable late payment fee.

5.5 If the Agency has been asked on behalf of the Independent Operator to forward an invoice for collection of funds due to non-payment, an additional 10% GST is to be added to the total, as well as the $15 late fee and 2.5% of the total of an Administration Fee.

  1. CUSTOMERS CANCELLATION OF END OF LEASE, SPRING CLEANING, ONE OFF CLEANING AND SAME DAY CLEANING

6.1 A customer may cancel or amend a booking free of charge, up to 72 hours before the cleaning is scheduled to begin. Pls notify your Independent Operator directly and notify an Uber Cleaner Office Representative. Failure to do so will result in the Independent Operator being changed a Placement Fee.

6.2 If the customer cancels or amend a booking within 48 hours before the cleaning is scheduled to begin, the   customer will have to pay cancellation costs equivalent to 50% of the value of the total booking fee.

6.3 If the customer cancels or amend a booking within 24 hours before the cleaning is scheduled to begin, the customer will have to pay cancellation costs equivalent to 100% of the value of the total booking fee.

6.4 In the likely event that a cancellation occurs within 48-24 hours, the Agency (Uber Cleaner) will automatically take the money out of your Credit Card plus a 3% Administration Fee.

6.5 If the Agency has been asked on behalf of the Independent Operator to forward an invoice for collection of funds due to non-payment, the $15 late fee and 2.5% of the total of an Administration Fee.

  1. CUSTOMER TERMINATION OF REGULAR CLEANING

7.1 Customers deciding to terminate cleaning with the Agency altogether, must give 2 weeks’ notice otherwise the following charges will apply – 100% of the full rate of your clean.

  1. INDEPENDENT OPERATOR NON DELIVERY OF SERVICES / NON ATTENDANCE

8.1 If the Independent Operator is unable to fulfil a confirmed booking, they will contact the Customer with ample notice and attempt to find a suitable day and time to do the job.
If this cannot be done, the Customer should contact the Agency directly to see if a replacement cleaner can be found.

  1. NO ACCESS

9.1 If for any reason the Independent Contractors are unable to gain access to your property as a result of you not making reasonable arrangement for access i.e no keys left, gates locked, the customer will have to pay cancellation costs equivalent to 100% of the value of the total booking fee.

9.2 If for any reason you have forgotten the clean was scheduled & cleaners cannot gain access within a suitable time, the customer will have to pay cancellation costs equivalent to 100% of the value of the total booking fee.

9.3 In the likely event of no access an invoice will be sent to you from Uber Cleaner on behalf of the Independent Operator with an additional GST amount of 10%.

  1. PUBLIC HOLIDAYS AND SUNDAYS

10.1 It is at the discretion of the Independent Operator if they wish to work on a Public Holiday or on a Sunday. Where it is agreed by both parties to work, a surcharge of 25% will be added to usual cleaning total.

  1. EQUAL OPPORTUNITIES

11.1 Uber Cleaner recruit Independent Operators on the basis of their ability to do the job and aim to ensure that all contractors are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation and disability.

  1. LIABILITY – KEY HOLDING

12.1 Uber Cleaner Independent Operators take the security of a Customer’s home very seriously. For that reason, they undertake stringent measures to provide absolute security for your keys at all times.

However, in the unlikely event of any keys being lost by your cleaner, they will make appropriate         arrangements as soon as reasonable possible. The Independent Operator however shall not be liable for any loss of damage as a result of a delay caused by you.

  1. COMPLAINTS

13.1 In the unlikely event that the Customer is dissatisfied with the services received, the Customer should speak directly with the Independent Operator to resolve the situation. If there is still no resolution, contact the Agency Customer Service team to act on the Customers behalf.

  1. CLAIMING COMPENSATION – DAMAGE TO PROPERTY

14.1 In the unlikely event that the Customer experiences damage as a result of negligence during cleaning services, all issues are to be raised with the Independent Operator.

14.2 If for any reason you need to make a claim for compensation, you must notify our Independent Operator as soon as possible and in any event within 24 hours of the damage occurring.

14.3 To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Independent Operator within 24 hours of completion of the Service.

  1. SOLICITATION

15.1 Under no circumstances can the Customer poach/solicit ate or negotiate different terms of agreement with the Independent Operator. Each Independent Operator signs a contract with the Agency & must abide by the Terms and Conditions. Failure do so will result in the Independent Operator being de-registered.

  1. USE OF CUSTOMER INFORMATION

16.1 The information the Customer gives the Agency will be held and used by the agency to perform the business or which we are registered. This may include sending you details of offers and services that may be of interest to you.

  1. TRADEMARKS

17.1 The name ‘Uber Cleaner’ is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Uber Cleaning Pty Ltd.