Booking & Payment FAQ
Our Uber Cleaners are human and at times, although they give it their all, may make mistakes but we guarantee nothing less than a flawless resolution to fix the issue.
Something of a small nature, we encourage customers to speak directly to the Uber Cleaner however if you are not satisfied, feel free to contact Uber Cleaner’s customer service on 1300 UBERME & we will do what we can to assist with the matter.
Uber Cleaner offers a 100% happiness guarantee on all cleaning work. As a client, if you are not happy with the work carried out, your Uber Cleaners will be sent back to take care of the problem.
For Carpet Cleaning, Window Cleaning & Upholstery Cleaning, payment can be made by Cash or Bank Transfer.
For Regular House Cleaning, the customer must pay the cleaner directly by Cash or Bank Transfer Only. If you would like a receipt after each clean, please advise your cleaner.
For One Off/Spring Cleaning & Vacate/End of Lease Cleaning, a deposit of 50% is required at time of booking & the remainder 50% due on completion of clean and payment can be made by Cash or Bank Transfer
For purchase of cleaning products, payment must be made by in full by Cash.
The Uber Cleaner owners have over 20 years of experience in the cleaning industry. Identifying a gap in the market: customers wanting an affordable, high-end clean, the Uber Cleaner training team have passed on their knowledge and skills to each of the Uber Cleaners, and hold workshops & training seminars prior to allowing the cleaners to become registered Uber Cleaners.
Uber Cleaner holds all registered cleaners accountable for their work and ensure that every Uber Cleaner is fully trained, insured and registered.
If you have a clear idea of what cleaning needs to be done in your home, then go online and book now or simply call us on 1300 UBER ME. Our helpful customer service staff will be able to talk you through the details of your requirements and guide you with your booking. Getting your window or carpets cleaned in Melbourne is quick and easy!